What I’ve Learned: A Journey From Interviewee to Interviewer

Remember interviewing for your first job or those that followed? It looked so nice to be the interviewer – a company leader setting the tone and asking the questions with the right chops to guide the interview. I always wanted to be on the other side of the hot seat. It just so happens, this was my year. I’ll paint the picture of my journey.

A little over 12 months ago, I was an interview candidate at an awesome digital agency (plug – Delphic Digital). Several rounds of interviews went by and I landed the job. Since then, I’ve gained a breadth of office experience to land me on the opposite side of the hot seat – in the interviewer’s chair. From office administration to big client account management, I’ve used my learnings from the past year to interview prospective candidates as the Delphic family grows. When I found myself sitting across a former version of “me,” a candidate interviewing for the same position as I did when I started at Delphic Digital, I had the opportunity to reflect on how much I’d learned to get me to the other side. Here are a few of those insights:

  • Clients vary: Some are on the playing field, others in the bleachers. Remember you are providing them a valuable resource. Understand their needs and be ready to hit the ball out of the park. (No more sports analogies, I promise.)
  • Learn your client’s goals and objectives, and especially learn their business. What information will prompt them to ask questions? Be prepared when they ask.
  • Budgets, timelines and statements of work are not sexy, but absolutely necessary. 
  • Working late happens. Be willing to stay.
  • Do everything you can to figure it out on your own, then ask questions.
  • Hint: Google really is powerful.
  • Double, triple, quadruple check your work before sending it to the client.
  • Always be 3 steps ahead. If not 3, at least 2.
  • Never (ever) let the office run out of coffee.
  • Remember this brilliant Dr. Seuss quote: “Sometimes the questions are complicated and the answers are simple.”
  • Determine what qualities you need in a teammate and what your team requires of you.
  • Be accountable for your work. Own it.
  • Learn from your mistakes (cliche, but true,) but next time around, kick butt.
  • Celebrate wins, big and small.

There I was sitting across an individual who reminded me of a former version of myself; I was able to use my insights of agency life in the digital world to ask the right questions. At Delphic Digital we are committed to delivering awesome digital experiences with the right drive, innovation, smarts and authentic client relationships. Thanks to Delphic I made it to the other side of the hot seat.

Even better, the candidate got the job and is now on the Delphic team. (Congrats, Chloe!) (Ok, just one last sports phrase.)


Courtney Kunkel is a Delphic Account Manager. Always ready for the next challenge, you can find this active lady enjoying a hard workout, writing on another sticky note, or sipping a glass of wine in good company. She also double, triple, quadruple checked this before publishing.

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